Shipping & Returns

Shipping

All orders ship from Houston, Texas.

Orders ship within 2–3 business days.

We ship with USPS. Delivery usually takes 3–7 business days after your order ships.

Shipping is a flat rate of $5.99. Orders of $50 or more ship free.

Backorders

Some sold-out items can still be ordered. If your order includes an item that is out of stock, we will email you with an estimated shipping date, and you can choose to cancel for a full refund.

International Shipping

We ship within the United States. International shipping is available by request only. Please contact us before placing your order.

Cancellations

You can cancel your order at any time before it ships, and we will refund you in full. Once an order has shipped, it can no longer be canceled.

Returns and Exchanges

All sales are final. We do not accept returns or exchanges.

Damaged Items

If your item arrives damaged, here is what to do.

1. Email us at info@japanesecharm.com within 24 hours of delivery. We use the USPS tracking record to confirm the delivery time.

2. Include photos and a video showing the damage and the box the item arrived in. If the video is too large to attach, you can send a link instead (for example, from Google Drive).

3. We will send you a return label. Please return the item with all of its parts and original packaging.

4. Once we receive and inspect the item, we will ship you a new one. If the item is sold out, we will issue a refund instead.

We may decline claims that do not meet these conditions, as well as claims for items that show signs of use.

Wrong or Missing Items

If you received the wrong item, or something is missing from your order, please email us at info@japanesecharm.com within 24 hours of delivery with photos of what you received. We're sorry for the mix-up. For a wrong item, we will send you a return label, and once we receive it, we will ship the correct item. For a missing item, we will ship it to you.

Package Marked as Delivered but Not Received

If the tracking shows your package as delivered but you haven't received it, please contact us. We will look into it case by case.

Questions?

Send us a message on our Contact page, email us at info@japanesecharm.com, or call us at 713-751-9239.